A restaurant is a good firm that offer services to customers who are hungry by selling different types of food to them. Different people go to restaurants for a variety of reasons, there are those who go there to hang out while others go on dates with their spouses. When people don’t have time for homemade dishes, there are places they can visit around their neighborhood to get such meals. Other people visit the restaurants to treat their friends out on nice dishes as a show of appreciation for what they have done for them in time past or as an act of proposition.
Apart from just going there to eat, business can be discussed over a couple of meals in those places. A restaurant has workers ranging from waiters/ waitresses to cleaners and cooks. This set of people are in charge of the preparation of meals and distribution of those foods to their customers.
These workers are in charge of the financial and hospitality aspects of the management. While the door man receives you, he only opens up the door for you to walk in and gets a sit, the waiter/waitress comes over to you to take your order. In some countries waiters respect privacy of customers as they do not just barge into any patron rather they wait until when they’re signaled before they attend to them. Countries like France where respect is of a high value, they are conditioned to respecting customers who visit French eateries. Cleaners in those places are in charge of maintaining the cleanliness of the corporation while the cashiers are in charge of the money that comes into the establishment. They make sure that finances are accurate which includes buying and selling of food or drinks.
There is a manager to whom everybody submits all reports of daily activities too. The manager is charged with the duty of supervision of the organization, and paying of staff salaries. If there is any other hierarchy in that establishment, it would probably be the CEO of the organization. In places where there are managers who supervise how things works, all reports are submitted at the desk of the CEO when it is demanded. Every staff in a restaurant plays an individually major role to ensure the growth and success of that establishment. When there is no team work, productivity becomes slow and if this happens, it does not encourage prospecting customers. Quite a number of people have had several experiences in restaurants due to the kind of services received there based on the treatment from waiter or waitresses.
Some waitresses lack proper training which results in poor service or offer. In situations where there is a male patron, female waitresses might get jealous depending on who attends to the customer. For this reason, these restaurants have laid down rules to ensure guests satisfaction and hospitality. Some actions portrayed in a restaurant by a guest are legally wrong while others may be right. Sometimes, if a patron makes a reservation for a table at the restaurant, when he/ she finally arrives and discovers that the reservation paid for has been proved to be another customer, he/she can decide to leave or ask that they take care of the bill in another establishment. If the patron walks out of the restaurant, it is legally correct.
On the hand, if a guest does not pay for the services offered to him/her in a restaurant and then works out, it is legally wrong. The organization may decide to involve the police and have the guest arrested for abusing the privileges of the organization. Some guests have complained about inefficiencies of waiters/waitresses to either take their initial order or take all the others. When the customer stays long without being attended to, those patrons may decide to work out of the restaurant. If that customer is not owing, the actions can be characterized as legal.
Customer care and the way guests are treated in any organization is what will guarantee a return of patronage. No guest will love to patronize a center where he/ she was not fairly treated. Establishments that treats guests badly do not last long as there is a possibility of closing down after an interval.